Global IT Service Standards

ISO 20000-1 Certification - Simple, Legal & Hassle-Free

Elevate your IT service delivery and align your technology with business objectives. Implement a world-class IT Service Management System (ITSMS) and gain a competitive edge globally.

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  • Expert ITSMS & ITIL Alignment.
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ISO 20000-1 Certification

Elevate IT delivery and align technology with business. Global ITSMS standards.

ITSMS Expert Audit
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Running an IT services firm or data center? Our experts will help you implement the ISO 20000-1 framework from catalog design to final certification.
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Free ITSMS gap analysis worth ?5,000

What is ISO 20000-1 (ITSMS)?

ISO 20000-1 is the international standard for IT Service Management (ITSM). It specifies requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS).

The standard helps organizations ensure that their IT services are aligned with business needs and are delivered at a consistently high level of quality. It provides a common language and methodology for IT service providers worldwide.

Features & Benefits

Enabling excellence in IT service delivery.

Service Reliability

Improve service availability and performance by implementing systematic incident, problem, and change management processes.

Customer Trust

Exceed customer expectations by providing predictable, high-quality IT services backed by an internationally recognized certification.

Global Credibility

Facilitate business growth by proving your ITSMS maturity, making it easier to win tenders and secure high-value international contracts.

ITSMS Core Processes

ISO 20000-1 focuses on these key service areas:

  • Service Delivery: SLA management, capacity, and availability.
  • Relationship: Business relationship and supplier management.
  • Control: Configuration and change management.

Documents Required

  • Service Catalogue and Service Level Agreements (SLAs)
  • SMS Policy and Service Management Plan
  • Incident Logs and Change Request Records
What's Included in the Package?

Certification Process

Modernizing your IT services with standard precision.

01
Process Mapping
We map your existing IT workflows against the ISO 20000-1 requirements.
02
Drafting Manuals
We help you create robust SMS manuals and standard operating procedures (SOPs).
03
Certification
External audit by an accredited agency leads to the final ISO 20000-1 license.

How It Works

Process Mapping

Map existing IT workflows against ISO 20000-1 requirements. (Day 1-2)

Drafting Manuals

Create robust SMS manuals and SOPs for service delivery. (Day 3-10)

Certification Audit

External audit by an accredited agency and license grant. (Day 15-20)

Why Choose Legal In Simple?

Expert support for the tech-driven business world.

Tech-Savvy Consultants

Our team speaks the language of IT, ensuring a smooth implementation of ITSMS controls.

Process Optimisation

We don't just help with papers; we help optimize your IT operations for maximum efficiency.

ITIL Focused

Our approach integrates ISO requirements with ITIL best practices for a holistic result.

Simple Pricing

Fixed-fee structure with no hidden charges for consulting or manual drafting.

Frequently Asked Questions

1. Is ISO 20000-1 the same as ITIL?
No. ITIL is a best-practice framework (a library of suggestions), whereas ISO 20000-1 is a standard (a set of requirements) that you can be officially certified against. They complement each other.
2. How often do audits happen for ISO 20000?
Once certified, you will undergo annual surveillance audits, and a full re-certification audit every three years to ensure continued compliance with the ITSMS standards.
Better IT, Better Business
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